Overload Guitars Contact Info
Via delle sette chiese 60
00145 Roma (RM), Italy
Tel: +39 392 16 06 228
e-mail: info@overloadguitars.com
CONTACT US HERE
TECH SUPPORT
Every process of construction, assembly and testing of our instruments is carried out in our laboratory in Rome.
This also happens for every repair covered by warranty.
If any problem should arise after receiving the instrument, write to us and our team will help you solve it, whether the solution requires an intervention at our factory or instructions to solve it from home.
Our warranty policy
Warranty starts on the day of the delivery and apply to the first owner only.
Your instrument is covered by a one-year warranty for any guitar-related problem or defect caused by us.
In the first three months the warranty is complete and free, so any guitar-related problems caused by us will be solved for free, including shipping from the studio to your home.
In the second nine months you will have to cover all shipping costs.
When the warranty doesn’t apply or expire:
Damages caused by the shipping company (contact us to talk about eventual repairs).
If the guitar is seriously modified, which includes bridge, nut, tuners, frets, color.
A change of pickups, potentiometers, switches and wiring ends warranty for electronics.
Unscrewing bolt-on neck joint or bridge as well as nut or bridge replacement, displacement or modification also cancels warranty.
If the guitar is exposed to extreme humidity, temperature, wind or radiation conditions.
On the natural wear and tear of the instrument.
If the instrument is damaged by the owner or other person, animals, machines, explosives, use of chemicals non-applicable for guitars, unearthly forces.
If you get fret buzzing due to very low string action or improper setup.
For subjective issues as tonal characteristics, color, wood grade and figuring as
well as its natural structure, guitar finish, weight, body and neck shape and profile.